How to Cancel Your Broadband Contract Easily

Our broadband operates on an entirely new and separate platform to your existing service, built by CityFibre.

Unless you want to have both services running at the same time, you will need to cancel your existing contract.

Most providers will charge you if you cancel the service before the end of your contract, So the first step to confirm you are switch ready is to understand your contract end date.

You can then plan the second step and cancel the contract at a date that suits you.

Step 1 – Checking your current contract expiry date

You can check your contract status by asking your current provider – over the phone, via live chat, logging into your account online, via your app, by checking a bill, or looking through any correspondence.

Details of how to check contract end dates with the main providers:

BT

Call 0800 800 150
or:
Log in to your BT account.
Select ‘Your bills and usage’.
If your contract period has ended, this page should say so.

Virgin Media

Call 0345 454 1111
or:
Log in to your Virgin account.
Select ‘My Account’, then ‘Check your contract details’.
Your contract end date will be here.

Vodafone

Call 0333 304 0191
or:
Log in to your Vodafone account.
Select ‘Upgrade or Change plan’.
This shows your plan and when your contract ends.

Sky

Call 0333 7591 018
or:
Log in to your Sky Message Centre.
Look for ‘Confirming your Sky offer’.
This will state the start and length of your contract.

Talk Talk

Call 0345 172 0088
or:
Log in to your TalkTalk account.
Select ‘My Account’ then ‘My Package’.
The contract end date is shown in the ‘Package overview’.

EE

Call 0800 956 6000
or:
Log in to your EE account.
Select ‘My Plan’ then ‘My Plan details’.
This states the start and length of your contract.

Step 2 – Cancelling your existing contract

If your contract has passed the end date, you know  you cancel at any time without incurring any fees. You are now free to set up your new agreement with Digital Home and arrange an installation date that works for you – usually within 10 working days.

You will now need to contact your current provider and cancel the service remembering that most will expect 30 days’ notice of cancellation. Have all your account details ready.

We have summarised below, for the main suppliers, the telephone numbers you need to cancel your contract:

BT
Virgin Media
Vodafone
Sky
Talk Talk
EE

Step 3 – You are now switch ready

You know your contract expiry date and how to cancel your service – you can now order your new hyper fast broadband.
Order now

Our happy customers