How to Cancel Your Broadband Contract Easily
Our broadband operates on an entirely new and separate platform to your existing service, built by CityFibre.
Unless you want to have both services running at the same time, you will need to cancel your existing contract.
Most providers will charge you if you cancel the service before the end of your contract, So the first step to confirm you are switch ready is to understand your contract end date.
You can then plan the second step and cancel the contract at a date that suits you.
Step 1 – Checking your current contract expiry date
You can check your contract status by asking your current provider – over the phone, via live chat, logging into your account online, via your app, by checking a bill, or looking through any correspondence.
Details of how to check contract end dates with the main providers:
BT broadband cancellation
Call 0800 800 150
Log in to your BT account.
Select ‘Your bills and usage’.
If your contract period has ended, this page should say so.
Cancel Virgin Media broadband
Call 0345 454 1111
Log in to your Virgin account.
Select ‘My Account’, then ‘Check your contract details’.
Your contract end date will be here.
Call 0333 304 0191
Log in to your Vodafone account.
Select ‘Upgrade or Change plan’.
This shows your plan and when your contract ends.
Call 0333 7591 018
Log in to your Sky Message Centre.
Look for ‘Confirming your Sky offer’.
This will state the start and length of your contract.
Call 0345 172 0088
Log in to your TalkTalk account.
Select ‘My Account’ then ‘My Package’.
The contract end date is shown in the ‘Package overview’.
Call 0800 956 6000
Log in to your EE account.
Select ‘My Plan’ then ‘My Plan details’.
This states the start and length of your contract.
Step 2 – Can you cancel broadband contract early?
Once you have discovered your contract expiry date, you are free to plan to switch providers.
Equally you are able to leave your current provider whenever you wish but unless you’re on a rolling contract – rather than a 12, 18 or 24 month contract – leaving early may trigger an exit fee.
Your exit fee will depend on your provider. In most cases it will typically involve paying the remaining months of your contract.
How to avoid broadband cancellation fees
You can, if you wanted, run your new Digital Home fibre broadband service in parallel with that of your current provider.
It’s also worth noting that, if your current provider introduces a price hike during your term, you have 30 days to cancel your contract with them without having a pay an exit fee.
Furthermore, if your provider fails to provide the broadband speeds in your agreement, you’re allowed to leave your contract without incurring a charge. All major providers abide by this, and it is known as Ofcom’s broadband speed code of practice.
If your contract has passed the expiry date, you know you can cancel at any time without spending a penny.
You are now free to set up your new agreement with Digital Home and arrange an installation date that works for you – usually within 10 working days.
You will need to contact your current provider and cancel the service remembering that most will expect 30 days’ notice of cancellation. Have all your account details ready
We have summarised below, for the main suppliers, the telephone numbers you need to cancel your contract:
Step 3 – You are now switch ready
You know your contract expiry date and how to cancel your service – you can now order your new hyper fast broadband.