How to Cancel Your Broadband Contract Easily
Our broadband operates on an entirely new and separate platform to your existing service, built by CityFibre.
Unless you want to have both services running at the same time, you will need to cancel your existing contract.
Most providers will charge you if you cancel the service before the end of your contract, So the first step to confirm you are switch ready is to understand your contract end date.
You can then plan the second step and cancel the contract at a date that suits you.
Step 1 – Checking your current contract expiry date
You can check your contract status by asking your current provider – over the phone, via live chat, logging into your account online, via your app, by checking a bill, or looking through any correspondence.
Details of how to check contract end dates with the main providers:
BT broadband cancellation
Cancel Virgin Media broadband
Can you cancel broadband contract early?
You’re free to leave the service of your current provider whenever you wish. However, unless you’re on a rolling contract, you may be required to pay an exit fee. When you bought broadband from your current provider you may have signed up for a minimum term; this is most commonly 12, 18 or 24 months.
Your exit fee will depend on your provider. In most cases it will typically involve paying for the remaining months of your contract and any equipment provided, such as your router.
How to avoid broadband cancellation fees
Once you have discovered when your minimum term is up you are free to switch providers without having to pay a penny. However, we know this can be disheartening when you want to switch to Digital Home. You can actually run your new Digital Home fibre broadband service in parallel with that of your current provider until you can cancel.
If you have only recently purchased broadband from a different provider check whether you’re in the 14-day cooling off period. During those 14 days you can leave you contract without having to pay a fee.
Interestingly, if your current provider introduces a price hike during your term, did you know you have 30 days to cancel your contract with them without having a pay an exit fee? This can also be an opportunity to leave your provider early. Furthermore, if your provider fails to rectify broadband speeds that don’t meet their minimum broadband speed stated in your agreement, you’re allowed to leave your contract without incurring a charge. All major providers abide by this and it is known as Ofcom’s broadband speed code of practice.