Switch broadband easily
Migrating to your new hyperfast broadband is easy.
The good news is that our new hyperfast fibre network operates entirely separately to your existing services, no matter which supplier you currently use for broadband, telephone or TV.
That leaves you free to cancel – or not – your existing broadband, at a time of your choosing, knowing there is zero interruption to service in your home.
Your broadband switch
To confirm you are switch ready.
Switch ready means you know your contract expiry date is soon or you are happy to operate in parallel for a period of time. To help you find your expiry date and how you cancel your contract we have provided details for the main suppliers.
It starts with our friends at CityFibre connecting your neighbourhood, at the street level, to their full fibre network. Using our postcode checker will clarify that your home is hyperfast broadband ready.
As soon as you place your order, our engineers work with you to get our fibre into your home. Depending on location they will use underground or overhead cables and install a neat new network box inside your home.
Lastly, we deliver our router to your home. You can connect it yourself, or with our help, to your new network box and link all your wired and Wi-Fi devices to your hyperfast broadband, Wi-Fi enabled home.
All our customers require a home visit to install our fibre to your property. For information on what this entails and what you can do in advance to be ready for your hyperfast broadband just click the link below.
Switching Broadband FAQs
Want to switch to Digital Home broadband but have questions? Below we have put together some of our most commonly asked questions so you can be best prepared for your switch to our hyper fast broadband. Don’t forget you can always contact us should you have any queries that you’d like more information on.
Most providers state that a switch takes around two weeks. However, it is best to do more research. Digital Home complete most switches in 7-10 days.
Switching provider can seem daunting, especially if you’ve been using the same provider for years. However, as long as you know your contract has expired or is ending soon, nothing is stopping you from switching broadband provider. It is as simple as choosing a new contract with a new provider, such as Digital Home, and picking an installation date that suits you. Then contact your existing provider to agree an end date. Ordering Digital Home hyperfast broadband gives you the flexibility to choose a timeframe that suits you. It’s then simply a case of plugging in your new router and connecting your devices.
Moving your broadband service to a new provider is an easy process with Digital Home. Start by checking your postcode to see if we can connect your home. You can then liaise with your current provider and understand if you’re in a position to cancel. There is the option to run your Digital Home service in parallel with your current broadband until it expires.
Then simply place your order and wait for your installation date and router to arrive.
It is not compulsory to cancel your service with your current provider when switching to Digital Home. Your current broadband can run in parallel with your new Digital Home broadband until or after it naturally expires. You can, if preferred, cancel your existing service and make the straight switch to Digital Home.
All you need to do is cancel your service with your current provider. Alternatively, you can run your new Digital Home broadband service in parallel with the broadband you already have until your contract naturally comes to an end.
Enter your postcode to see if we can connect your home.
Most providers require you to give 30 days’ notice when cancelling your service. However, this can vary, especially if you are in a longer term contract and it is advisable to check with your specific provider.
If you want to cancel your service with your current provider before the minimum term is up you will likely have to pay an exit fee. This amount varies between providers but can often mean paying any remaining months of your contract off. Sometimes a fee will also be charged for any equipment provided, such as a router. Digital Home broadband can be run in parallel with your current broadband service.
Most customers do go live on the date of installation. However please note that we cannot guarantee it because it involves access work that can sometimes provide unwelcome surprises. So, when planning your live date note that it can be up to 14 days after your installation date and to ensure you are not without service, we recommend that you align dates with your existing provider.